Refund policy
Return & Refund Policy
Last Updated: August 2026
At PawNova, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Include proof of purchase or order number.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Items that have been used, damaged by the customer, or returned without original packaging
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work quickly to provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If you'd like a different size, color, or product, please contact us first. If eligible, we'll help arrange an exchange or guide you through placing a new order.
Return Shipping
If the return is due to our error (such as a damaged or incorrect item), we'll cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping unless otherwise required by law.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled but may be eligible for return under this policy.
Contact Us
If you have any questions about returns or refunds, please contact our support team.
Email: support@pawnovashop.us
We aim to respond within 24–48 business hours.