Shipping policy
Last Updated: August 2026
At PawNova, we're committed to getting your pet essentials to you as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times are:
United States 🇺🇸
- Standard Shipping: 5–10 business days
International Orders 🌎
- Standard Shipping: 7–20 business days
Delivery times are estimates and may vary due to carrier delays, weather, customs, or holidays.
Shipping Rates
🐾 FREE U.S. Shipping on Orders Over $35
Shipping costs for orders under $35 USD are calculated at checkout.
Order Tracking
After your order ships, you'll receive a tracking number via email so you can follow your package's journey.
If you haven't received tracking information within five business days, please contact us.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
PawNova is not responsible for packages shipped to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Questions?
If you have any questions about shipping or your order, please contact our support team.
Email: support@pawnovashop.us
We typically respond within 24–48 business hours.